Client Service Commitment

Respect for Patients Values, Preferences and Expressed Needs

Focus group patients have described a sense of anonymity and loss of identity in the health care experience and a strong need to be recognized and treated with dignity and respect as individuals.  They also worry about how their disorder/disease  or treatment might affect their lives, and they want to be both informed and involved in the medical/clinical decisions that might affect their lives.

In order to respect patient’s individuality and ensure his/her autonomy, Meridian Hearing Centre staff pay attention to the following things:

Quality of Life- What impacts the disorder or treatment has on the patients’ quality of life or subjective sense of well-being? How is this mediated by life-style, cultural values, or religious beliefs? How can health care help the patient achieve his/her short-term and long-term goals?  What are the limitations of treatment?

Involvement in Decision Making- What level of involvement does the patient want in decision-making?  How does this vary over the course of the treatment, or with the degree of the disorder?

Dignity- Are the patient’s physical and emotional needs for privacy and individual expression respected?  We will treat all patients with dignity, respect and sensitivity to their cultural values. We will treat all patients with kindness and respect.